Judge.me automatically verifies reviews based on Cosmeticary.com 's order history. If the reviews are not associated with existing orders (e.g., coming directly from Cosmeticary.com websites), Cosmeticary.com may request manual verification by submitting proof of orders.
A verified buyer badge is added once the review has been verified by Judge.me. The badge can be translated and customized, but cannot be added by Cosmeticary.com itself.
Ask for an opinion
Cosmeticary.com sends a review request via email to customers based on settings and conditions. Automatic reminders or web push notifications can be enabled. Cosmeticary.com can also request a review from past customers, not send an automatic review request, or request/remind individual users. Cosmeticary.com may respond privately or publicly to any review.
Give an opinion
The customer can leave a review in the email review form or via the review widget. Product reviews are submitted via the review widget, while store reviews are submitted via the All Reviews page. Visitors can leave reviews without a (traceable) purchase history ("web reviews"). These can be disabled but will never receive a "Verified Buyer" badge if the reviewer's email is not part of the store's customer list. Reviews provided by the same email will have the same display name.
Reviews are always voluntary. Cosmeticary.com does not pay their authors to write them.
The email address the customer provides will not be published and is only used for verification purposes.
Change the policy
Reviews may be edited to address typos, style/formatting issues, or minor review information. However, star ratings cannot be changed to maintain the integrity of reviews on Judge.me. After an edit, a notification email is sent to the reviewer informing them of any changes. The reviewer can reject any edit by clicking within the notification email. The Judge.me team is notified of all review edits and review rejections.
Star Calculation Method
For the overall product rating, all reviews given are taken into account to create an average.
Review of curation
Cosmeticary.com has complete control over posting and hiding reviews, and new reviews are automatically published by default. Merchants can enable review curation to manually choose which reviews to publish.
Cosmeticary.com makes every effort to ensure that review content is useful and honest. Reviews may be removed if they do not comply with our review policy.
Contributions must be based on real experiences and information. Intentionally false content, irrelevant content, defamatory language, personal attacks, and unnecessary or incorrect content are all against our policy.
Cosmeticary.com reserves the right to disable customer contributions to prevent abuse. Cosmeticary.com also reserves the right to remove content that violates our policies.
The content that Cosmeticary.com monitors and disables when detected is as follows:
Dangerous or denigrating content
- Content that is threatening or incites self-harm, or threatens or incites harm to others.
- Content that harasses, intimidates, or offends an individual or group.
- Content that incites hatred or discrimination against an individual or group, or denigrates an individual or group based on race or ethnic origin, religion, disability, age, national origin, veteran status, sexual orientation, gender, gender identity, or any other characteristic associated with systematic discrimination or marginalization.
Spam or incorrect content
- The same content posted multiple times.
- Content for the same product from multiple accounts by the same reviewer.
Irrelevant content
- Content that is not based on the reviewer's experience purchasing a good or service from the company where the review is posted.
- Content containing political or social commentary or personal diatribes.
Advertisement
Content that contains calls to action or offers to sell products or services.
Offensive content
Containing obscene, defamatory or offensive language or gestures.
Sexually explicit content
Content containing sexually explicit material.
Identity theft
Content attributed to individuals, organizations, or companies that the author is not authorized to represent.
Conflict of interest
Content that is not fair or impartial, such as:
- A review written about the author's own business.
- A review of current or past professional experience.
- A dishonest review intended to influence a competitor's evaluation.
Illegal content
Illegal content or content depicting illegal activities.
Report a potentially fake review
Customers can report a potentially fake review by sending an email to office@cosmeticary.com. Cosmeticary.com will then investigate whether the reported review is indeed fake and whether it should be removed. The author of any reported or suspected review will be systematically contacted by email to justify their review and possibly provide proof of purchase. Any reported or suspected review not justified within 72 hours will be systematically deleted.
Deliveries by BPost
Delivery costs:
- For Belgium: €5.25 (free for purchases of €60 or more)
- For the Netherlands and Luxembourg: €6.95
- For Germany and mainland France: €7.95
- For the rest of Europe (excluding French overseas departments and territories): €14.95
