Judge.me automatically verifies reviews based on the order history of Cosmeticary.com. If the notices are not associated with existing orders (e.g., directly from the websites Cosmeticary.com), Cosmeticary.com may request manual verification by submitting proof of orders.
A verified buyer badge is added once the review is verified by Judge.me. The badge can be translated and customized, but cannot be added by Cosmeticary.com even.
Ask for advice
Cosmeticary.com sends an email request for review to customers based on settings and conditions. Automatic reminders or web push notifications can be enabled. Cosmeticary.com may also request notification from past customers, not send automatic notification requests, or request/remind individual users. Cosmeticary.com can respond privately or publicly to any notice.
Give feedback
The customer can leave a review in the review form by e-mail or via the review widget. Product reviews are submitted via the review widget, while store reviews are submitted via the All Reviews page. Visitors can leave reviews without a (trackable) purchase history ("web reviews"). These can be disabled but will never receive a "Verified Buyer" badge if the reviewer's email is not on the store's customer list. Reviews provided by the same email will have the same display name.
Opinions are always voluntary. Cosmeticary.com does not pay their authors to write them.
The email address the customer provides will not be published and is used for verification purposes only.
Change the policy
Reviews can be edited to resolve typos, style/formatting issues, or minor review information. However, star ratings cannot be changed to maintain the integrity of reviews on Judge.me. After a change is made, an email notification is sent to the reviewer informing them of any changes. The reviewer can reject any changes by clicking in the notification email. The Judge.me team is notified of all review changes and review denials.
Method of calculating the stars
For the overall rating of the product, all the reviews given are taken into account to make the average.
Curation Review
Cosmeticary.com has full control over publishing and hiding reviews and new reviews are published automatically by default. Merchants can enable review curation to choose which reviews to publish manually.
Cosmeticary.com makes every effort to ensure that the content of reviews is helpful and honest. Reviews may be removed if they do not comply with our review policy.
Contributions must be based on real experiences and information. Intentionally false content, irrelevant content, defamatory language, personal attacks and unnecessary or incorrect content are all against our policy.
Cosmeticary.com reserves the right to deactivate contributions added by customers to avoid abuse. Cosmeticary.com also reserves the right to remove content that violates our policies.
The content that Cosmeticary.com monitors and deactivates when detected is as follows:
Dangerous or denigrating content
- Content that threatens or incites self-harm, or threatens or incites harm to others.
- Content that harasses, intimidates or offends an individual or group.
- Content that incites hatred or discrimination against an individual or group, or denigrates an individual or group because of their race or ethnicity, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or any other characteristic associated with systematic discrimination or marginalization.
Spam or incorrect content
- The same content posted multiple times.
- Content for the same product from multiple accounts by the same auditor.
Irrelevant content
- Content that is not based on the appraiser's experience in purchasing a good or service from the company where the appraisal is published.
- Content containing political or social commentary or personal rants.
Advertising
Content that contains calls to action or offers to sell products or services.
Offensive content
Involving obscene, defamatory or offensive language or gestures.
Sexually explicit content
Content containing sexually explicit material.
Identity theft
Content attributed to persons, organizations or companies that the author is not authorized to represent.
Conflict of interest
Content that is not fair or impartial, such as:
- A review written about the author's own business.
- A review of a current or past professional experience.
- A dishonest review designed to influence a competitor's evaluation.
Illegal content
Illegal content or content presenting illegal activities.
Report a potentially false review
The customer can report a potentially false review by sending an email to [email protected]. Cosmeticary.com will then try to find out if the reported review is indeed a fake review and if it should be deleted. The author of any reported or suspicious review will be systematically contacted by email in order to justify his review and possibly to provide the proof of purchase. Any reported or suspicious review not justified within 72 hours will be systematically deleted.
Deliveries by BPost
Delivery costs:
- For Belgium: € 5,25 (free for purchases over € 60)
- For the Netherlands and Luxembourg: € 6,95
- For Germany and France: € 7,95
- For the rest of Europe (except DOM TOM) : € 14,95
